Administer and support Jira Data Center infrastructure, including upgrades, configuration, and plugin management, such as ScriptRunner and Groovy scripting.
Maintain and support SSL/TLS and HTTPS configurations, including migration and transition activities where required.
Debug, maintain, and support REST API integrations between Jira and external systems.
Troubleshoot database-related issues, including database connection management and performance tuning.
Product & Systems
Develop a strong understanding of Jira Data Center capabilities and recommend appropriate technical solutions based on business requirements.
Gather and analyse business requirements and translate them into system features, configurations, and technical solutions.
Configure and support Jira Plans (Advanced Roadmaps) and address cross-project dependencies within Jira Data Center.
Support & Stakeholder Management
Monitor and manage SLA compliance, ticket triage, and issue resolution across different severity levels.
Act as a primary point of contact between technical teams and business stakeholders.
Collaborate with stakeholders to understand requirements, communicate technical solutions, and support issue resolution.
