Business Analyst

Responsibilities

• Gather, analyse and formalize user's business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare and review system documentations including meeting minutes, functional requirement specification, Gap-list, technical documents, and user guides.
• Re-engineer end-to-to process, analyse and review operation solutions.
• Involve in full project implementation cycle (SDLC) with system analysis and problem-solving skills.
• Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.
• Coordinate project activities and work closely with end user and vendor in managing the project plan.
• Good knowledge on application deployment & maintenance methodology.
• Estimate and plan tasks needed to define and manage functional and technical requirements, support design, development, and quality assurance activities.
• Troubleshooting system issues, provide systems support and training to users when require.
• Design and testing of new enhancements / integrations / reports for application systems.
• Assist to drive digital transformation initiatives in line with strategic objectives of the organization.
• As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.
• Work with cross team members on any IT issues and ability to travel when required.
• Knowledge to use Azure Devops platform.
• As an owner and subject matter expert of IT systems

Requirements

• Degree in Computer Science/Information Technology or equivalent
• Minimum 5 years of relevant experience in system implementation, ideally with project management experience.
• Skills in process mapping and business process re-engineering.
• Ability to work as part of a team, independently and make decisions.
• Strong analytical skills, Change Management and well versed with problem resolution methodologies.
• Prioritize tasks effectively and able to work well under pressure.
• Able to explore new ideas and innovation, partner with key team across the organization to deliver effective IT solutions.
• Possess good working knowledge of business processes such as Sales, Marketing, Manufacturing, Finance and Logistics will be an advantage.
• Experience in SaaS ERP system will be an added advantage.
• Background in business Administration, project management or related field will be advantageous.
• Proficiency with Data Analytic Tools such as Power BI, Tableau will be an added advantage.
• Strong communication and interpersonal skills that are essential to work well with global business, technical, manufacturing, purchasing, supply chain functions across various geographies and cultures.
• Fluent in English. Any other languages and multi-cultural skills will be an advantage