Brokerage Director

The Brokerage Division Manager is responsible for executing the business strategy for effective and profitable brokerage operations in the Growth Market Cluster includes but not limit to Korea, Taiwan, Japan, Singapore, Malaysia, Vietnam, Thailand, Australia, New Zealand, Indonesia, Philippines, and agent countries. He/She will responsible for meeting the financial and operational KPIs for this cluster.

The Brokerage Division Manager serves as a representative of UPS in relationships with customers and provides oversight to UPS related brokerage activities. He/She drives brokerage projects related to service, productivity, cost initiatives, and regulatory compliance. This position collaborates with Sales and Solution, Marketing, Finance and Accounting, Transportation, and Industrial Engineering to establish operational goals and objectives and to develop priorities and staffing levels required to achieve business targets. He/She initiates process improvements to ensure service and financial goals are met.

Job Duties

Develops and Executes Brokerage Strategies and Business Plan Goals

• Develops and coordinates communication strategies in assigned geographic area to ensure each area/site is fully informed of brokerage priorities and managing to those priorities to achieve a highlevel consistency amongst all assigned operations.

• Provides guidance to country level Brokerage Operations at assigned site(s) to ensure business plan goals are achieved.

• Manages performance and progress by reviewing departmental reports and making adjustments as necessary to meet stated goals.

• Participates in cross-functional business meetings to convey issues, challenges, opportunities to improve growth, service, profitability, and employee development.

• Developing strategy determination and implementation to reinforce organizational directives and meet deliverables in a timely and efficient manner.

• Determines success measures to track costs, service levels, risk reduction, and compliance and to ensure deliverables are achieved.

Lead Brokerage Customer Focus

• Actively participates in customer partnership reviews to ensure sustained customer satisfaction.

• Lead and collaborate with operations and sales groups to recognize additional revenue opportunities and present additional UPS services.

• Ensure the Brokerage leaderships team in assigned geographical territory has proper training and guidance to build a focused, growth-oriented team at all levels within each assigned Brokerage Operations.

• Handles escalated service questions, resolve operational issues, and addresses customer needs to enhance account relationships.

• Serves as a subject matter expert for brokerage service and operational processes to support sales and improve business efficiencies, production levels, and customer satisfaction internally and externally.

Drives Sustainable Growth

• Assumes responsibility for the financial performance of each site/area, managing top line Brokerage revenue and operating expenses.

• Holds each area/site accountable for operating within established metrics and customer service goals to ensure customer satisfaction, efficiency and profitability of operations.

• Addresses service and production problems to maximize site and customer profitability.

• Provides cost management coaching to assigned operating sites to ensure cost-effective customer solutions that support desired plan results.

• Identifies major accounts where cost to serve exceeds revenue received and leads cross-functional efforts to revisit cost and operating model.

Leads and Develops Others

• Manages resources and people processes, including performance management, career development, and training, to ensure effective daily administration and adherence to formal procedures.

• Identifies and addresses skill gaps within the team, facilitating individual and team development through training, special assignments, and career planning.

• Conducts consistent and fair performance evaluations, holding team members accountable to established goals and maintaining consistent practices across the organization.

• Coaches and supports employees, providing ongoing feedback, resolving performance issues, and identifying opportunities for career growth and lateral movement within the organization.

Process Improvement

• Explore and analyze processes for continuous improvement from process efficiency, cost optimization and simplification objectives.

• Identify automation opportunities.

Regulatory and Compliance Efficiency

• Develop and implement compliance strategies.

• Shape policies and lead risk priorities.

• Provide vision and direction, navigating complex and evolving regulatory environments.

• Deep understanding of customs laws, trade regulations and frameworks

• Stay current on changes and ensure timely internal communication.

• Ensure consistent enforcement.

• Translate complex regulations into actionable internal guidelines.

• Implement controls, monitoring, reporting mechanisms.

• Ensure readiness for internal and external audits, regulatory reviews and inspections.

Job Qualifications

• Expertise in Brokerage Operations: Demonstrated in-depth knowledge of brokerage operations, including the ability to evaluate processes, assess the impact of emerging technologies, and develop strategic plans to optimize operations

• Supply Chain Expertise: Proven ability to design and implement innovative supply chain solutions that enhance resource management and prepare the organization for future challenges

• Advanced Knowledge of Small Package Operations: Extensive experience in small package operations with a track record of developing solutions that drive operational improvements and enhance overall performance.

• Strong Budgeting and Financial Acumen: Ability to provide expert advice on budgeting processes, ensuring equitable distribution of funds, proactively addressing financial issues, and establishing financial targets

• Proficiency in Regulatory Compliance and Risk Management: Skilled in resolving complex issues related to safety, risk management, and regulatory compliance, with the ability to adapt procedures to meet evolving legal and regulatory standards

Job Requirements

• Possess a Degree in any disciplines

• Proven experience in brokerage management and financial oversight

• Experience leading teams and managing cross-functional projects.

• Strong analytical skills for evaluating financial and operational performance

• Excellent communication and interpersonal skills for customer and team interactions

• Relevant industry certifications or licenses (e.g., brokerage license, if applicable).