About REKOOP
REKOOP is a premium recovery and wellness brand in Singapore focused on helping members restore balance, enhance performance, and improve overall well-being. Through advanced recovery solutions, personalised support, and a member-centric environment, REKOOP delivers high-quality experiences that enable members to look, feel, and perform at their best.
Job Overview
The Branch Manager is responsible for overseeing the day-to-day operations of a REKOOP location, ensuring consistent service standards, operational efficiency, and an exceptional member experience.
This role leads the on-site team to achieve sales and membership targets, ensures adherence to operational procedures, and maintains a high-performance, service-driven culture. The Branch Manager is both a strategic leader and a hands-on operator, supporting revenue growth and the long-term success of the branch.
Key Responsibilities
Leadership & Team Management
- Lead, motivate, and manage the operations and front-facing team to deliver strong service and sales performance.
- Provide ongoing coaching, training, and performance guidance to team members.
- Plan staff schedules to ensure appropriate coverage during peak and off-peak periods.
- Conduct regular performance reviews and address development or performance gaps.
Sales & Business Performance
- Drive membership sign-ups, service packages, and retail product sales.
- Lead by example in communicating REKOOP's value proposition to members and guests.
- Implement and monitor sales strategies, targets, and key performance indicators.
- Collaborate with marketing to support campaigns, promotions, and member retention initiatives.
Operational Excellence
- Oversee the smooth operation of all member-facing areas, private rooms, and recovery facilities.
- Ensure all equipment and spaces meet brand standards, safety requirements, and cleanliness benchmarks.
- Enforce operational procedures and daily checklists.
- Proactively identify and resolve operational issues and service disruptions.
Training & SOP Compliance
- Conduct regular training on service standards, operational procedures, and safety protocols.
- Ensure all team members are fully familiar with and compliant with internal SOPs.
- Provide corrective coaching when standards are not consistently met.
Member Experience
- Uphold premium service standards and deliver a personalised, high-quality member experience.
- Build strong relationships with members to understand their needs and encourage long-term engagement.
- Manage escalated feedback or concerns with professionalism and discretion.
Reporting & Administration
- Maintain accurate records for bookings, member data, and transactions.
- Oversee inventory control and ordering of operational supplies.
- Provide regular reports to management on sales performance, staffing matters, and operational updates.
Qualifications & Requirements
- Minimum 2 years of experience in hospitality, wellness, lifestyle, retail, or service-based operations, with at least 1 year in a supervisory or management role.
- Proven ability to drive sales and meet revenue targets.
- Strong leadership, coaching, and people management skills.
- Excellent communication and interpersonal abilities.
- Highly organised, detail-oriented, and able to operate in a fast-paced environment.
- Familiarity with wellness, recovery, or lifestyle services is an advantage.
- Flexible to work shifts, weekends, evenings, and public holidays as required.
What We Offer
- Competitive salary with performance-based incentives.
- Career progression opportunities within a growing lifestyle and wellness brand.
- Ongoing training and professional development.
- A supportive, performance-driven, and collaborative work culture.
