Drive boutique performance by achieving ambitious sales targets through strategic clienteling, private appointments, and cultivation of sustainable relationships with VIPs, UHNWI and business partners.
Achieve business targets, KPI's and sales in accordance with the brand retail strategy
Lead, inspire, and develop a high-caliber team, fostering a culture of excellence, accountability, and continuous growth
Act as a true Maison ambassador on the floor, delivering and coaching an elevated, personalized client experience
Curate and execute local activations and exclusive events to expand clientele and strengthen brand desirability
Ensure impeccable visual merchandising and boutique presentation aligned with brand identity and storytelling
Oversee operational excellence including inventory integrity, CRM discipline, security protocols, and compliance
BUSINESS DEVELOPMENT AND SALES
Exceed boutique sales targets in accordance with brand retail strategy
Analyze business data and propose and implement sales strategies to improve KPI's
Plan and implement monthly meetings and weekly actions
Implement regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow client base
Build and develop external networks with business partners on behalf of the brand e.g. hotels, embassies, media, celebrities, etc.
Communicate directly with Regional office in Singapore in regard to KPIs, CRM, Sales, Inventory, and other relevant topics to maximize business operations.
CLIENTELING
Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
Promote a culture of service excellency within the boutique
Create unique, memorable and awe-inspiring experiences for clients to keep them engaged with the brand
Deliver meaningful, one-to-one personalized service by anticipating clients needs and preferences
Identify, recruit and convert new prospects by leveraging digital and physical tools
PEOPLE MANAGEMENT & DEVELOPMENT
Create a positive, collaborative, engaging and high-performing environment for the sales team
Inspire a client-centric mindset
Promote a culture of learning within the team by ensuring regular skills coaching, brand education, product knowledge and competitor awareness
Develop strategies to improve individual and team performance
Identify high-potential Sales Ambassadors and develop them for career evolutions within the brand
FINANCIAL CONTROL & REPORTING
Ensure timely qualitative and quantitative business reports
Constantly monitor KPIs and define and implement action plans to achieve targets
Manage the staff incentive and commission reports
Ensure inventory is properly maintained, secured and accounted for via regular stock-take and product maintenance
Compliance with procedures and with legal, fiscal and customs regulations
STORE MANAGEMENT AND OPERATIONS
Responsible for maintaining a high level of display, visual merchandising, and Boutique condition and environment, in coherence with Brand guidelines.
Act as the face of the Boutique and as Brand Ambassador in and outside of Boutique. Build Brand and Boutique awareness and equity. Demonstrate brand ambassadorial skills, at any given time, with partners, prospects and clients
Maintain professional and respectful relationships with service suppliers or boutique neighbors.
