Boutique / Deputy Store Manager

Responsibilities:

• Achieve individual sales targets and work with the team to drive overall store performance in alignment with the company and the company's sales objectives and KPIs.
• Support the development and execution of action plans based on mystery shopping results, ensuring full implementation and follow-up in line with the experience.
• Handle client concerns promptly to ensure their satisfaction is consistently achieved and restored when required.
• Ensure proper store maintenance, a safe environment, smooth daily operations, and adherence to product assortment and visual merchandising guidelines.
• Act as the Store Manager (in consultation with the Store Manager) during periods of leave, holidays, or business travel.
• Oversee back-office duties in accordance with company guidelines.
• Ensure full compliance with company policies, norms, and procedures.
• Supervise after-sales service requests, providing excellent service and appropriate recovery where needed.
• Organize and manage staff rotations, work shifts, and leave schedules.
• Proactively coach, guide, and support the sales team to ensure every customer receives a unique and memorable shopping experience.
• Comply with company standards regarding store operations, inventory management, and cash handling.
• Perform any other ad-hoc duties as assigned.

Job Requirements

• Minimum of 5 years of boutique experience, including at least 3 years in a supervisory role.
• Strong numerical ability, with excellent planning, organizational, and problem-solving skills.
• Action-oriented, results-driven, and a strong team player.
• Agile, with good time management skills and the flexibility to prioritize effectively.
• Fluent in English and at least one local language.
• Proficient in Excel, Word, and PowerPoint.