The Company
Rado is a globally recognized brand, famous for innovative design and its use of revolutionary materials to create some of the world's most beautiful and durable watches. Ever since its beginnings in Lengnau, Switzerland, Rado has been a pioneer, with the brand philosophy if we can imagine it, we can make it still holding true today.
Job Description
As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!
Sales and Customer Experience
- Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets
- Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
- Follow sales call with potential customers
- Generate and expand records on customer database
- Upsell, propose products to customer and maintain customer experience.
- Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.
- Attend to walk in customers on any watch repair/related enquiries liaising with customer care
- Placing orders for accessories, ensuring stock is up to date and available
- Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
Boutique Operations
- Work closely with other team members to ensure a seamless and efficient boutique operation
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
- Understand and adhere to all operating and security guidelines
- Respect the standard operating procedures in handling all timepieces including the proper maintenance.
Profile
- Previous experience in retail or sales, preferably a Retail Boutique or Hospitality industry will be advantageous
- Excellent customer service with strong interpersonal skills.
Professional Requirements
- Intellectual curiosity and a passion for learning
Languages
- Excellent command of English. Any other local language is an asset
Job Location: Boon Leat Terrace 2, 119844 Singapore, Singapore (Central Singapore)
Company Address: The Swatch Group S.E.A. (S) Pte Ltd No. 2 Boon Leat Terrace #06-01 04 Harbourside Building 2 Singapore 119844 Singapore
