BOARDING OFFICER

The Boarding Officer/Ship Agent (Operations) is the first point of contact for vessels arriving into the port and processes all necessary formalities and declarations in a timely manner to ensure smooth entry and departure of ships assigned. He/She ensures full compliance to statutory formalities and factual declarations. The Boarding Officer/Ship Agent (Operations) identifies bottlenecks to propose improvements to the organisation's workflow and assists with its subsequent implementation.

The Boarding Officer/Ship Agent (Operations) is expected to establish good relationships with the Ship Captain and Chief Engineer of the ship, and is an organised person who is able to juggle the demands of paperwork and on-site work. He/She may be expected to work irregular hours to cater to the different arrival times of ships, and cope with unanticipated events and tight work schedules.

. Acquire and allocate resources to support operations.

. Attend at sites to monitor cargo loading and unloading operations.

. Handle cargo documentations, invoices and inwards shipment.

. Identify and solicit prospective clients.

. Liaise with clients on status of cargo clearance.

. Liaise with local agencies on daily work matters.

. Monitor vessel arrival and departure.

. Optimise utilisation of resources.

. Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

. Process all formalities and declarations in a timely manner to ensure smooth entry/departure of ships assigned.

. Propose workflow improvements to improve efficiency.

. Solve problems arising in the course of work.

. Supervise and guide Shipping Clerks (Documentation).