This is a 1-year contract.
Our client, a global tech firm is seeking a detail-oriented AP & Billing specialist to manage customer billing inquiries and payment-related issues while supporting finance operations.
Responsibilities
- Serve as the primary point of contact for customer inquiries related to billing, payments, refunds, and subscriptions, ensuring timely and accurate resolution across multiple support channels.
- Investigate and resolve payment discrepancies, transaction failures, and billing-related issues by reviewing internal systems and coordinating with payment partners where necessary.
- Communicate billing policies, payment terms, and financial information clearly to ensure customers understand charges, invoices, and subscription details.
- Analyze recurring billing or payment issues to identify trends and recommend improvements to billing processes and systems.
- Maintain accurate records of billing activities, payment transactions, and issue resolutions in internal systems.
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 2+ years of experience in billing operations, payment operations, accounts payable (AP).
- Hands-on experience with Accounts Payable (AP) processes, including invoice handling, payment processing, or reconciliation.
- Ability to manage a high volume of inquiries while maintaining accuracy and professionalism.
- Strong communication and stakeholder management skills.
- Experience working in a technology, SaaS, or digital platform environment.
- Familiarity with subscription-based billing models.
- Experience working with payment gateways or digital payment platforms.
