Key Responsibilities:
Invoicing and Billing:
- Generate and send accurate invoices to customers or clients.
- Ensure that billing is done according to the company's policies, client agreements, and payment terms.
- Review client accounts and billing histories to ensure accuracy and completeness.
- Correct billing errors and discrepancies promptly.
Data Entry and Record Keeping:
- Input billing data into the company's accounting or billing system.
- Maintain detailed records of transactions, invoices, and payment histories.
- Ensure that client and payment information is up to date in the system.
Payment Processing:
- Track and monitor client payments, ensuring timely collection.
- Follow up on overdue payments by contacting clients via phone, email, or letter.
- Apply payments to the correct accounts and resolve any payment issues.
Customer Service:
- Address and resolve client billing inquiries and disputes.
- Provide support to clients regarding billing and payment concerns.
- Assist clients with setting up payment plans or resolving issues related to their invoices.
Reporting:
- Prepare and generate regular reports on billing and payment statuses for management.
- Assist in reconciling accounts receivable balances.
- Maintain accurate records to assist in the preparation of financial reports.
Compliance and Auditing:
- Ensure that billing practices comply with financial regulations, company policies, and industry standards.
- Assist in audits by providing necessary documentation and supporting information.
Requirements:
- Singaporean ONLY!
- Must have experience in freight billing matter in 3PL industries
- Detail oriented
- Excellent verbal and written communication skills
