Responsibilities
- Billing - Monitor and ensure that the monthly billing is complete and accurate.
- Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
- Process manual invoices/credit memos and order quotes as requested
- Review Invoices and conducts variance analysis, with sign off required
- Coordinate monthly invoice run to ensure accurate and timely customer billings
- Manage the Customers Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
- Assist in month end close related tasks.
- Assist in Audits SOX controls
- Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues
- Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
- Acts as First Line Support for approval requests and deal inquiries
- Project Management - Participate on UATs, projects and ad hoc assignments as needed
- Implement and document processes and procedures required by SOX
- Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support
- Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
- Assist in the training and coaching
Qualifications
- Bachelor's degree required
1-2 years+ experience preferred - Ability to work independently and self-motivated
- Strong analytical data mindset
- Good communication (both spoken and written) and interpersonal skills
- Proficient in Excel and PowerPoint
Top Skills/Requirements:
- 1-2 yrs of relevant experience in billing role.
- Good and strong communication skills, self-motivated, analytical skills and independent.
- Skilled in MS Excel, SFDC(Salesforce.com), Oracle and Siebel.
With Salesforce experience, soft skills of the system.
