About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what's right every day.
Why Join Us
Lockton is built on a culture of trust, collaboration, and long-term thinking. We invest in our people, value diverse perspectives, and empower individuals to take ownership—creating an environment where you can do your best work and build a lasting career
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Role Purpo
- seThe purpose of the Employee Benefits Administration Team is to support the People Solutions Brokerage function by providing accurate, timely, and compliant administration of employee benefits policies on behalf of Client
- s.The team acts as a key operational interface between Clients, Insurers, and internal stakeholders, ensuring policy documentation, data management, endorsements, billing, and renewals are administered in accordance with Insurer terms, regulatory requirements, and agreed service standard
- s.Through standardized processes and strong governance, the team enables Lockton to deliver consistent service quality, mitigate operational risk, and enhance the overall client experienc
e.
Role Responsibiliti
- es:Policy Management: Process New Business set-up, Renewals, Policy documents & endorsements, Tax Invoices and Lockton Billings for Clien
- ts.Data Management: Maintain accurate Client, Policy, Benefit and Member data in Lockton systems and ensure records are up to da
- te.Customer Service: Act as a primary contact for Client & Broker email inquiries (such as Policy Documents, Billings & Payments, Medical Underwriting and Member movements) and providing quality support within the agreed service leve
- ls.Documentation & Compliance: Ensure all necessary forms are completed, filed correctly, and that Compliance checks are perform
- ed.Financial Tasks: Process Lockton Billing, support follow-ups and reconciliation of Client Insurance premium paymen
- ts.Liaison: Communicate effectively with Clients, Insurers, Internal teams, and External providers/ vendo
rs.
Requireme
- nts:Minimum 1 to 2 years of relevant experience in Employee Benefits administration, or Insurance Operations preferably within an insurance brokerage or related indus
- try.Demonstrates a high level of self-drive, takes ownership of responsibilities, and consistently follows through on commitments with minimal supervis
- ion.Maintains a strong can-do attitude with a focus on delivering responsive, reliable, and high-quality service to internal and external custom
- ers.Excellent communication (verbal/written), interpersonal, and organizational ski
- lls.Diploma or A-level holder (or equivalent) requ
ired
