Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
Assist with car/ hotel doors and guest luggage.
Ensure timely delivery of all guest luggage
Explain technology and features of guest rooms.
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
Co-ordinate VIP arrivals and departures.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
Always double confirm with the guest the exact location.
Job Requirements:
Minimum 1 year experience in a similar role, preferably including 5 star experience
Projects professional image at all times through personal presentation / interpersonal skills.
Desire and ability to train and develop ambassador
Multi-lingual, English essential Maintains awareness of industry trends in service, product and presentation
Initiates contacts and establishes rapport easily
Organises time and work efficiently
Effective verbal and written communication skills
Appreciates and maintains an effective outlet for stress
Willingness to work weekends and public holidays as part of the job role.
Has the aptitude and willingness to undertake further development with Sofitel.
