Job Summary
You will warmly welcome and assist guests, manage lobby operations, coordinate luggage handling, and support transport arrangements to ensure a smooth and pleasant guest experience at the hotel.
Responsibilities
- Greet arriving guests warmly and bid farewell to departing guests to create a positive first and last impression
- Act as lobby greeter and doorman during shifts to manage guest arrivals and departures
- Organize lobby and driveway areas to maintain prescribed order and safety standards
- Delegate job requests to Bellmen to ensure efficient lobby workflow during shifts
- Follow up on outstanding items in the Concierge Follow Up Form during Concierge colleagues absence
- Monitor driveway to ensure it is clear and vehicles park only in designated lots
- Handle incoming and outgoing luggage promptly by following established storage and handling procedures
- Assist in loading and unloading luggage to and from vehicles to support guest convenience
- Coordinate guest transport arrangements including Taxi, Limousine, and Coach bookings
- Maintain cleanliness and orderliness of Concierge-related areas such as baggage rooms, luggage trolleys, and counters daily
- Deliver packages, incoming faxes, and messages efficiently to guestrooms and internal departments
- Keep storage areas clean and organized before ending each shift
- Ensure proper handover and takeover procedures are followed at all times between shifts
- Complete all tasks on shift checklists, obtain necessary sign-offs, and file records accordingly
