BEAUTY CENTRE MANAGER

1. Operations Management

• Oversee daily operations of the beauty centre to ensure smooth workflow.
• Manage staff schedules, appointments, and treatment room arrangements.
• Ensure all services meet company standards, SOPs, hygiene, and safety requirements.
• Monitor inventory levels of skincare products, consumables, and equipment.
• Coordinate with suppliers for stock ordering and product replenishment.

2. Staff Management

• Lead, supervise, and motivate beauticians, therapists, and front-desk staff.
• Conduct training, coaching, and performance evaluations.
• Ensure staff maintain professionalism and high service quality.
• Resolve internal issues and maintain team discipline.

3. Customer Service & Experience

• Handle customer enquiries, concerns, and feedback professionally.
• Ensure high customer satisfaction and service consistency.
• Build strong customer relationships and encourage repeat business.
• Manage VIP clients and ensure premium service delivery.

4. Sales & Business Development

• Oversee sales performance and achieve monthly revenue targets.
• Promote beauty packages, treatments, and retail products.
• Plan marketing activities, promotions, and campaigns together with management.
• Analyse sales reports and implement strategies to improve centre performance.