BEAUTICIAN

Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards.

Responsible for aftersales customer satisfaction and complaint management.

Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image.

Promote and encourage customer loyalty and customer retention.

Handle customer's complaints cases in an efficient and orderly manner.

Communicate with principals on aftersales customer service matters.

Responsible for the service quality, development and its harmony within the designated teams.

Develop and implement customer service improvement measures.

Responsible for (CEM) customer experience management's rating.

Responsible for workshop test rating.

Perform other duties as and when assigned