Key Responsibilities
- Lead and manage base maintenance support areas, which include tools, equipment, Non-Destructive Testing (NDT) and calibration requirements to deliver efficient and reliable services in support of MRO operations.
- Lead and oversee the Customer Success team in executing customer support activities, ensuring customer expectations are managed and aligned with contractual requirements.
- Review and develop additional products/services to be offered or bundled to existing customers, to improve customer satisfaction, retention, productivity, and revenue.
- Build and enhance effective relationships with internal and external stakeholders, including customers and key decision-makers.
- Drive productivity and process improvement initiatives across business units, including digitalisation and technology/AI adoption where applicable.
- Perform other duties as assigned by the Vice President, Base Maintenance (Planning).
Requirements
- Bachelor's degree in Aerospace Engineering, Mechanical Engineering, Aviation Management, or a related discipline (or equivalent relevant experience).
- Minimum 10 years of relevant experience in aircraft maintenance/MRO operations; preferably at least 2 years in a managerial/supervisory role leading production teams.
- Proven people leadership capability, including performance management, staff discipline, coaching and development across multi-level teams (e.g., managers/foremen/engineers/technicians/trainees).
- Familiarity with procurement processes and internal governance requirements.
- Experience in budgeting, forecasting, manpower planning, and asset/equipment planning and acquisition.
- Knowledge of process improvement methodologies (e.g., Lean/continuous improvement) and ability to drive standardisation and compliance to procedures.
- Strong communication, stakeholder management, and problem-solving skills; able to work cross-functionally with planning, quality, safety, engineering and commercial stakeholders.
Please note that only short-listed candidates will be notified.
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