Position Summary
The Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in production to ensure maximum service uptime.
The incumbent should be proficient in ACI BASE24 applications & Nonstop platform and possess strong analytical and problem-solving skills.
Key Responsibilities
- Provide quality day-to-day L2 Production support for ACI Base24 applications, troubleshooting, identifying root causes, and implementing solutions.
- Coordinate and support infrastructure maintenance & security patching activities.
- Manage new application releases, adhering to the best practices of the release management process
- Collaborate with various teams including Development, Infrastructure, Vendors, Security and Change management teams, to provide seamless support for the business.
- Manage Production issues by responding in a timely per the Service Level Agreement with the Business
- Enhance existing support process to maintain/improve service level & quality.
- Monitor application performance with Prognosis tools and identify improvement areas.
- Document support processes, procedures, and troubleshooting steps.
- Participate in on-call rotations for after-hours support.
Requirements
- Bachelor's degree in computer science or other related Technology disciplines in medium to large organizations
- At least 5 years of experience in the programming languages such as: TAL, C, C++, COBOL, ENSCRIBE
- Prior experience with Base24 Applications such as: Base24-Classic and Base24-EPS modules - POS Device Handler, POS Authorization, Host and Interchange ISO8583 Interfaces
- Expertise in HP Nonstop tools like FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Pathway, Enform, DDL, Guardian Procedure calls, TCP/IP programing, TMF
- In-depth understanding of Online Transaction Processing
- Experience with end-to-end systems development life cycles and standards in HPE Nonstop development environment
- A proactive team player who thrives in a fast-paced dynamic environment
- Excellent problem-solving and analytical skills
- Strong communication (both written and verbal) and interpersonal skills
- Application Support Domain with skills for managing and troubleshooting the Production issues
