Bartender

Responsibilities:

• Listen to every guest and observe body language carefully in order to be able to understand guest's needs and expectations, and consistently surprise and delight every guest.
• Create and maintain a strong guest first name relationship and combine this with an excellent memory for guest preferences.
• Have a good understanding of the outlet's concept and food and beverage offerings, and be able to verbally explain those to the guests with personality and flair on the line.
• Have the knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines, be able to garnish all drinks as per the given standards, and explain their characteristics.
• Set up daily bar counter and ensure that mise en place, any other required ingredients and equipment are prepared in order to work as efficiently as possible.
• All bottles and ingredients should be set up as per the bar's standard to assure they are in easy reach and facilitate effective service.
• Assist the Bar Supervisor and Head Bartender to create new mixed drinks and cocktails for promotional activities and new menus.
• Check the inventory daily before each shift to assure correct amounts are stocked up, so to avoid running out of stocks during service periods.
• Handle cash, credit card, and other forms of payment accurately and efficiently, and process transactions using the point-of-sale (POS) system.
• Closing the bar at the end of each shift, including cleaning and sanitising the bar area, equipment, and utensils, inventory check and securely storing supplies.
• Clean and sanitise the bar areas after each shift and when required.
• Responsible for checking and recording the temperature of the bar fridges and follow the First in, First Out standards.
• Ensure compliance with all food and beverage policies and procedures, as well as applicable beverage and liquor laws with responsible service of alcohol.
• To always take corrective action if service errors occur, ensuring all solutions exceed the guest's expectations

Requirements

• Relevant experience as a bartender in a similar luxury hotel or free-standing restaurant capacity providing customer service for at least one year
• Excellent verbal, reading and written communication skills
• Ability to understand effective approaches of communication with different individuals
• Bartending competitions experience is an advantage