The Scope:
A Bartender is responsible for delivering excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.
ob Responsibilities:
- Anticipate and attend to guest's needs and desires immediately
- Ensure that a high product standard and consistency is maintained all of the time
- Maintain a harmonious relationship with other members of the service team
- Clear glassware, and any other unnecessary items from your outlet
- Maintain an acceptable degree of knowledge with regard to beverage product
- Prepare beverages in line with guest requests
- Up-sell with latest departmental incentives
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of bar areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Participate in all rostered theoretical and on the job training sessions
- Adhere to all established cashiering policies and procedures
- Assist other departments wherever necessary and maintain good working relationships
Qualification:
- Hold current Responsible Service of Alcohol certificate
- Valid WSQ Basic Food Hygiene certification
Experience:
- At least 2 years working experience as a bartender
- Have a high standard of hospitality and service standard
Key Competencies:
- Able to work under pressure in a fast-paced environment
- Establish rapport easily
- Great organizational skills with the ability to multi-task
- Strong verbal and written communication skills
- Proven objection handling, prospecting and negotiation skills.
- Reliable, focused, and detail-oriented
