Listen to every guest and observe body language carefully in order to be able to understand guest's needs and expectations, and consistently surprise and delight every guest.
Create and maintain a strong guest first name relationship and combine this with an excellent memory for guest preferences.
Have a good understanding of the outlet's concept and food and beverage offerings, and be able to verbally explain those to the guests with personality and flair on the line.
Have the knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines, be able to garnish all drinks as per the given standards, and explain their characteristics.
Set up daily bar counter and ensure that mise en place, any other required ingredients and equipment are prepared in order to work as efficiently as possible.
All bottles and ingredients should be set up as per the bar's standard to assure they are in easy reach and facilitate effective service.
Assist the Head Bartender and Bar & Beverage manager to create new mixed drinks and cocktails for promotional activities and new menus.
Check the inventory daily before each shift to assure correct amounts are stocked up, so to avoid running out of stocks during service periods.
Handle cash, credit card, and other forms of payment accurately and efficiently, and process transactions using the point-of-sale (POS) system.
Closing the bar at the end of each shift, including cleaning and sanitising the bar area, equipment, and utensils, inventory check and securely storing supplies.
Clean and sanitise the bar areas after each shift and when required.
Responsible for checking and recording the temperature of the bar fridges and follow the First in, First Out standards.
Ensure compliance with all food and beverage policies and procedures, as well as applicable beverage and liquor laws with responsible service of alcohol.
To always take corrective action if service errors occur, ensuring all solutions exceed the guest's expectations
Other Responsibilities:
Ensure a service-oriented culture focusing on guests needs
Be well versed in the hotel's fire and life safety emergency procedures
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Maintain the highest standard of personal appearance and cleanliness
Requirements:
Candidate must possess at least a Secondary School O Level, N Level or higher / Pre-U / A level / College,Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC.
Relevant experience as a bartender in a similar luxury hotel or free-standing restaurant capacity providing customer service for at least one year
Excellent verbal, reading and written communication skills
Ability to understand effective approaches of communication with different individuals
Bartending competitions experience is an advantage
Competencies:
Passionate about the hospitality industry
Energetic and personable
Aware of the local market trends in mixology
Good communication and customer contact skillsService orientated with an eye for detail
Ability to work well in stressful and high-pressure situations
A team player and self-starter
Perform job with attention to details and the ability to organize and handle multiple tasks
Ability to understand the flow of service and support colleagues
