As a member of our food and beverage team, you will be responsible for delivering outstanding service to our guests, ensuring a pleasant and memorable dining or drinking experience. Your role will vary depending on your position, but the core responsibilities include providing excellent customer service, handling drink orders, and contributing to a positive and efficient team environment.
Key Responsibilities:
- Provide outstanding customer service throughout the guest's dining journey, ensuring they feel welcome, comfortable, and thoroughly attended to.
- Prepare a variety of coffee-based beverages and teas
- Simple service and drink preparation
- Maintain drinkware and beverage equipment needed for beverage preparation
- Operate Point of Sales (POS) Systems when managing order
- Address customers queries on different types of beverages
- Recommend coffee-based beverages and teas to customers
- Build good rapport with customers to improve customers experience
- Follow customer service standards
Coffee Craftsmanship
- Prepare and serve high-quality coffee beverages with precision and consistency.
- Educate customers on coffee origins, flavor profiles, and brewing methods to enhance their experience.
- Address customers feedback
Roasting and Cupping
- Conduct roasting sessions to develop and refine coffee beans to desired flavor profiles.
- Perform regular cupping sessions to assess bean quality and ensure consistency.
- Maintain roasting equipment and troubleshoot any technical issues.
Requirements:
- Charismatic individual with service-driven to elevate our guests dining experiences
- Excellent customer service and communication skills.
- Keen interest in or knowledge of the automotive industry, electric vehicles will be an added advantaged.
- Ability to work effectively as part of a team and manage time efficiently.
- Willingness to work in shifts, including weekends and holidays.
Join us in redefining coffee excellence and delivering unforgettable experiences to coffee enthusiasts.
