Banking Ops

Responsibilities:

• To ensure all customer's claims are attended to on timely manner and closed within the defined turnaround time
• To be able to define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through Customer Centre and Branches
• Process claims relating to customer's transaction disputes done through SSB machines raised by Customer Centre and Branches
• To be able to identify and escalate any (potential) complaint cases to manager immediately
• To be able to follow the internal SOP and risk guidelines

The Talent

• Ability to approach tasks with a critical eye, analyze information, and adapt to evolving situations.
• Eager to learn, understand existing processes, and thoughtfully contribute ideas for improvement. Comfortable asking questions and seeking understanding.
• Good verbal and written communication skills; ability to articulate information clearly.
• Highly meticulous and organized; strong commitment to accuracy in a demanding environment.