JOB PURPOSE:
- To assist the Team Lead/Department Head of O&T in the periodic monitoring of the essential responsibilities outlined below,
- To ensure assignments are carried out according to schedule and requirements, and to report any irregularities to Department Head for remedial measures.
- To carry out any other duties as assigned from time to time by Department Head.
PRINCIPAL RESPONSIBILITIES:
1.Project Management
- Assist Department Head to plan, budget, oversee, coordinate and document all aspects of specific O&T Projects
- To liaise with Head Office's project team and local stakeholders on matters related to the Projects.
- To ensure that the scope and direction of each project is on schedule, as well as other department for support.
2.Operations Risk Monitoring
- Assist in monitoring of Branch Operational Loss Events.
- Coordination with Branch's stakeholders to report any operational loss to senior management
- Assist to report promptly all branch's operational loss events to Head Office via system
- Assist in maintaining effective & efficient Internal Control and adopt best practices
3.Business Continuity Management Responsibilities
- Assist to monitor BCM Policy and Branch BCP are up to date
- Assist and coordinate with departments BCP coordinator to review their respective BIA/BCP
- Assist in Planning, Testing (such as Call Tree & Industrial Wide Exercise by ABS)
- To plan BCM Awareness Training
- To participate as an observer in branch BCP Test (conducted by IT) and forward BCP report to Head office
4.Outsourcing Responsibilities
- Assist in Outsourcing Risk Assessment
- Assist business owner to complete periodic risk assessment and due diligence checks on service provider
- To monitor and follow up periodic review of service providers with respective business owners and other matters relating to outsourcing arrangement.
- Maintain Outsourcing Register
- Assist business owner to complete the documentation for entering into outsourcing arrangement
- Assist to submit and monitor annual review for outsourced service under FSC/MAS.
5.Management Monitoring
- Weekly communication paper - Assist to collate weekly communication paper from business.
- Assisting in collating O&T respective units Key performance Indicators and prepare monthly report to Head Office.
6.Customer Service (Back up)
- To assist customer service team on to provide service to bank customers while ensuring compliance with procedures and work instructions.
- Assist team members to resolve any customer's query or compliant and report to relevant stakeholder if needed.
7.Audit Confirmation Handling
- Handling of audit confirmation for Corporate Banking customers.
KEY COMPETENCIES:
- Degree Holder with minimum 5 years of relevant operational banking experience
- Broad understanding of banking products, operations, systems and procedures.
- Knowledge and understanding of regulatory and internal management reporting requirements
- Good Inter-personal communication Skills
- MS Office skills
- May deal with Mandarin-speaking stakeholders and documents. Proficiency in English and Mandarin is essential
