Bank Tellers| Banking Branch| Island-wide

Looking for customer-centric bank tellers!

MNC/ BANK

The Opportunity

• Adecco is partnering with Bank Tellers/ Customer Service Representatives
• Focus: Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank)
• Office Location:Islandwide Banking Branches
• 3 weeks training in either East/ West
• Working Hours: 8.10am - 5pm or 9.40am - 6.30pm
• 5.5 days work week including saturday till 1pm

The Job

• Responding promptly to customer call inquiries on general and transactional enquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer requests
• Customer outreach to encourage the use of digital services
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards
• Collaborate with stakeholders to resolve all customer queries and requests
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

The Talent

• No experience required
• Prior experience in call centres or customer service is preferred
• Min. Education Diploma & above
• Able to handle administrative matters
• Patient, calm and passionate in assisting customers
• Decent multi-tasking skills
• Meticulous and resourceful
• A fast learner who can apply critical thinking skills and has good problem-solving skills
• Proficient in MS Office especially in Microsoft Word, Excel

Next Step

• We could contact you in the soonest time if you directly send your resume to: [Confidential Information]
• Email Topic: Apply Bank Tellers
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances Chua

EA Licence Number: 91C2918
Personnel Registration Number: R1438917