Bank Teller Customer Service

Key Responsibilities

• Provide high-quality service to achieve maximum customer satisfaction by resolving queries at first contact where possible.
• Understand customer needs and offer relevant products, services, and solutions.
• Take ownership to complete research and follow-up, or direct the customer to the appropriate department for resolution.
• Achieve individual key performance indicators while maintaining operational risk control and compliance.
• Ensure customer complaints are escalated appropriately to internal teams or regulatory bodies, in line with policies.
• Perform administrative tasks and system updates according to standard procedures.
• Enhance customer experience by introducing suitable self-service banking channels.
• Meet all service standards and assigned targets at individual and team levels.