Job Title: Mortgage Retention Associate
Job Duration: 6-Month Contract (Possibility of extension or conversion to permanent)
Salary: Up to S$3,500/month
About the Role
Are you a proactive communicator with a passion for client relationship management and a strong background in home loans We are seeking an energetic Associate to join our Mortgage Retention Unit.
In this critical customer-facing role, your primary focus will be delivering efficient, high-quality service to retain existing mortgage clients. You will serve as a trusted advisor, providing tailored solutions, handling repricing requests, and ensuring an exceptional customer experience.
Key Responsibilities
- Provide accurate, relevant advice and custom solutions to existing mortgage customers seeking options for their home loans.
- Repricing & Solutions: Manage and process repricing requests efficiently while delivering solutions that align with customer needs.
- Customer Verification & Compliance: Perform strict customer identity verifications in compliance with internal and external policies, staying updated on all regulatory and package changes.
- Issue Resolution: Take full ownership of incoming calls—probe, investigate, and resolve complex inquiries before escalating when necessary.
- Opportunity Identification: Understand client needs and actively refer potential sales leads to Mortgage Sales Managers.
- Team Collaboration: Provide timely feedback to the Team Head regarding recurring issues or trends encountered in customer interactions.
What We Are Looking For
- Qualifications: Diploma holder with at least 2 years of relevant work experience specializing in mortgage products.
- Communication: Outspoken, engaging, and confident with strong negotiation skills.
- Resilience: Able to handle stress gracefully in a fast-paced, target-driven environment.
- Personality: Warm, approachable, and customer-centric with a problem-solving mindset.
