Bank Application Support(Japanese Speaking)

RELATIONSHIPS & COMMUNICATION (40%)

.Demonstrate a proactive approach by taking initiative rather than waiting for instructions.

.Handle and resolve user inquiries efficiently with a strong service-oriented mindset, ensuring excellent customer service at all times.

.Provide both technical and non-technical support to the Singapore branch.

.Communicate clearly, concisely, and professionally with users, technical teams, and senior management.

.Maintain a good balance between technical expertise and business soft skills. The role requires the ability to accurately report incidents and relevant information to supervisors, including business impact and possible workaround solutions.

________________________________________

CONTINUOUS IMPROVEMENT (30%)

.Maintain accurate records of user requests and prepare detailed reports for stakeholders when required.

________________________________________

PROJECT PLANNING & EXECUTION (10%)

.Work closely with L3 Support teams and external vendors.

.The L2 Support role is responsible for defining service level agreements (SLAs) and ensuring that L3 Support teams and vendors comply with established guidelines.

________________________________________

TECHNOLOGY EXPOSURE (20%)

.Hands-on experience with Windows Server and/or Linux Server environments.

.Experience performing basic application health checks and monitoring system performance.

.Experience supporting banking systems or applications used within financial institutions.

.At least five years of experience in banking services, banking operations, or providing services to financial institutions.

Requirements
EDUCATION

A tertiary degree in Information Technology, Computer Science, or a related discipline from a recognized institution.

Relevant IT certifications are an advantage (e.g., ITIL Foundation, Microsoft certifications, CompTIA A+).

EXPERIENCE

5-8 years of experience in L2 application support, with at least 2 years in a lead or senior role, preferably within a financial institution.

Hands-on experience supporting Japanese-speaking users experience supporting a Japan-based financial institution is highly preferred.

Experience with Azure DevOps and application support.

Exposure to the MAS Technology Risk Management framework, overall risk awareness, and IT infrastructure within a financial institution would be advantageous.

SKILLS

Excellent verbal and written communication skills in both English and Japanese (JLPT N1 or equivalent proficiency).

Strong understanding of IT service management principles (ITIL certification preferred).

Proficiency with IT service management tools such as ServiceNow and Jira.

Strong customer service mindset, problem-solving ability, and the capability to perform effectively under pressure.

Ability to collaborate across internal teams and external service providers to resolve complex technical issues.