Baggage Agent

Summary

The Baggage Agent is responsible for Baggage Services operations in the assigned area.

Duties and Responsibilities

• Check passengers load, baggage containers build-up and set up Baggage Reconciliation System (BRS) or bingo card for the flight

• Check and ensure equipment are serviceable

• Liaise with respective Centralize Load Control (CLC) or local Load Control via email for flight report

• Ensure departure bags are correctly sorted and dispatched timely for aircraft loading

• Periodically check odd-size belts for odd-size bags

• Report irregularities to Baggage Services Supervisor

• Ensure service partner staffs complied with the Standard Operating Procedures (SOPs) and airlines requirement

• Handle Very Important Person (VIP) and Private Jets if necessary, including operate baggage tractor to tow/deliver bags to the various Terminals or aircrafts

• Prepare ground equipment for departure flight such as containers and dolly

• Collect/ send empty containers from/ to cargo warehouse

• Assign as Assist Baggage Controller during shift

• Ensure compliance with all workplace safety, security, and health policies and procedure

• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum GCE O or N Levels