Job brief
We are looking for a Hostel Management Trainee to help manage and run our hostel businesses, improve our brand value, and provide a memorable stay to the guests we host.
The role is multi-faceted. It will improve your skills in customer service, financial management, marketing, and guest experience. It would be great if you are a fellow backpacker at heart, but it's not a pre-requisite.
We are looking for someone who is down-to-earth, with a bright personality, enjoys different culture, and a team player. Join us as we expand our brand and team both locally and abroad!
Company Description
- We run four backpacker hostels in Singapore, and a fifth hostel in downtown Bangkok.
- We are a youthful team who loves backpacking, travel, and meeting people from all sorts of background, culture, and language!
- We have been doing this for almost 10 years now and loving everyday of it!
Responsibilities
- Perform all check-in and check-out tasks including cashier duties.
- Welcome and register guests upon their arrival and assign rooms
- Provide information about our hostel, available rooms, rates and amenities. Upsell additional facilities and services, when appropriate.
- Respond to feedback and complaints in a timely and professional manner
- Communicate with housekeeping & maintenance department to ensure all rooms are clean, tidy and functional to accommodate guests needs
- Maintain updated records of bookings and payments
- Manage reservations and liaising with OTA account managers
- Assist in the administrative and marketing aspects of the company
- Enhance Guest Experience through hosting in-house activities and external collaborations
Requirements
- Singaporeans / PRs
- Fresh graduates and entry level are welcomed!
- Work experience as a Hostel Front Desk Officer or similar e.g. Customer Service roles is a plus
- Experience with hotel reservations softwares and OTAs (Booking.com, etc.) is a plus
- Education in hotel management is a plus
- Customer service attitude
- Excellent communication and organizational skills
- Required to work shift work and weekends
