Backend Office Admin

The purpose of the role is to verify and consolidate public behaviour (eg Smoking, urinating, Spitting, Defecating ) / traffic infringements from CCTV footage for customers.

Key Responsibilities:

• Scan, note down and verify any Public Behaviour/ Traffic infringements from the CCTV monitors

• Validate all incoming Public Behaviour/ Traffic infringements and submit to BOS Team Lead.

• Attend to enquiries regarding verification of Public Behaviour/ Traffic infringements and other related services

• Report faulty cameras or breakdowns

• Coordinate with Technical Support team on camera repairs and adjustments

• Resolve all in scope enquiries and take appropriate escalation actions when required

• Other duties as assigned

• Comply with the company's Safe work procedures at all times

• Prepare violation report extracted from application

Competence (Knowledge, Skills and Abilities):

• Knowledge of Public Behaviour/ Traffic violation rules

• Basic computer skills

Requirements:

• Able to converse well with customers on enquiries

Education & Experience:

• Minimum O Level or equivalent

• Preferably with experience working with CCTV systems. Otherwise, training will be provided.

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.