Role Purpose
The Telemarketer plays a key role in supporting the sales development team by initiating contact with potential clients, nurturing leads, and scheduling qualified appointments. This role ensures a steady pipeline of opportunities for the sales team, contributing to overall business growth.
We are seeking candidates with relevant experience or strong interest in the corporate sector, particularly within the financial and insurance industry, as this background will enable them to better understand client needs and engage effectively with prospects in these markets. Prior exposure to financial services or insurance (B2B) will be an advantage.
Key Responsibilities
1. Lead Generation & Prospecting
- Make outbound calls to potential customers to introduce company products/services.
- Qualify leads based on predefined criteria and gather relevant information for sales follow-up.
- Maintain accurate records of calls, conversations, and outcomes in CRM systems.
2. Sales Development Support
- Schedule appointments and product demonstrations for the sales team.
- Provide initial information to prospects, addressing basic inquiries before handing over to sales representatives.
- Collaborate with sales development representatives (SDRs) to refine scripts and outreach strategies.
3. Customer Engagement
- Build rapport with prospects through professional and persuasive communication.
- Conduct follow-up calls to nurture warm leads and re-engage dormant contacts.
- Share promotional offers or campaigns to drive interest and conversions.
4. Skills & Competencies
- Strong verbal communication and active listening skills.
- Persuasive and confident phone manner with resilience to handle rejection.
- Basic understanding of sales processes and customer relationship management (CRM) tools.
- Ability to follow scripts while adapting to different customer responses.
- Relevant experience in telemarketing, sales, or customer service, with a proven track record in appointment setting or lead generation. Candidates with at least 3 years experience will have an advantage.
- Exposure to financial services or insurance (B2B) will be an advantage.
- Experience working in flexible or part-time arrangements.
- Salary: SGD12 - SGD15 Per Hour, based on experience.
