The Delivery Model Lead plays a key role in supporting the end-to-end establishment of a new delivery location in India. This role involves operationalizing the target delivery model by coordinating cross-functional activities across location strategy, governance, resourcing, infrastructure readiness, and compliance. The lead will coordinate with cross-functional stakeholders including IT, HR, Finance, Risk, Legal, and external partners to ensure the delivery site is set up effectively to support long-term business objectives.
Delivery Model Implementation & Planning
- Support the implementation of the target delivery model for the Mizuho APCF's India operations
- Detail out the delivery model to clearly outline the roles, reporting lines
- Develop and maintain a phased execution roadmap with clear timelines and milestones
- Track progress against the implementation roadmap, proactively identifying risks or issues, and developing mitigation plans to resolve them
Stakeholder Management & Governance
- Provide regular updates to senior stakeholders and governance committees through reports or dashboards on the progress of the setup of the delivery centre in India
- Drive coordination across APAC stakeholders based in Singapore and India to speed up the set up and ensure smooth operationalization of the delivery centre
Infrastructure Set-up
- Oversee readiness and setup of physical infrastructure (e.g. office space, IT hardware, end-user devices, connectivity, security access)
- Ensure all enterprise systems (e.g. email, VPN, collaboration tools etc.) are configured for the new site
Hiring & Onboarding Enablement
- Liaise with APCF domain heads to support the ramp-up of resources in India, planning the demand and working with local HR teams on talent sourcing to ensure resources are ramped up in line with the planned timelines
- Ensure that onboarding processes and procedures are defined and operationalised
- Monitor adherence to headcount and budget plans to ensure minimal deviation
Vendor Engagement
- Work with the identified delivery partners to operationalise the Build Operate Transfer construct for the off shore delivery centre
Requirements
- 8 10 years of experience in technology delivery, transformation, or operating model design, ideally within banking or financial services.
- Proven demonstrable experience in setting up and operationalizing offshore delivery model setup, outsourcing / offshoring programs within the banking or financial services industry
Strong program management skills with ability to handle complex, multi-stakeholder initiatives across geographies and functions.
- Excellent communication and stakeholder management skills, with the ability to influence senior executives and drive consensus.
- Familiarity with vendor engagement models and experience managing external service providers is an advantage.
- Strong understanding of the operational, technical, risk and regulatory (industry wide as well as local) requirements in launching new delivery sites in India
- Demonstrated ability to work with geographically distributed and cross-functional teams including IT, Legal, Risk, Finance etc.
- Experience in setting up an off shore delivery model for Asian companies in India will be preferred
