Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
The role is responsible for
Vendor Management
- Manage outsourced vendor relationships and operational performance
- Support the Service Delivery Manager in outsourced vendor management, including:
- Overseeing monthly reporting, billing, and timely invoice processing
- Managing inventory and budgeting
- Design and execute queries, dashboards, and reports for effective Service Level (SL) monitoring
- Track and manage deliverables and issues to ensure timely attention from management and closure
- Ensure timely escalation of breaches or issues related to outsourced vendor operations
- Review incident reports submitted by outsourced vendors, including initial notifications and providing regular status updates to relevant teams/departments
- Ensure clear, complete, and approved instructions are provided to vendors, with necessary documentation
- Coordinate with internal departments (e.g., Business/Product, Operations, Legal, Compliance, Finance, Governance etc.) on vendor-related processes and matters
- Address feedback from Relationship Managers (RMs) and manage issues/escalations pertaining to operational matters
- Manage and coordinate administrative tasks related to vendor contracts and service delivery
Project/Initiative Co-ordination
- Collaborate with internal stakeholders on initiatives/projects and liaise with outsourced vendors regarding implementation requirements
- Ensure due diligence is completed and operational initiatives/projects are executed promptly
- Support the effective operationalization of initiatives, including documentation and obtaining timely approvals
- Establish and track timely updates of operating models and Standard Operating Procedures (SOPs)
Operations Management Support
- Support the team and vendor in day-to-day operations by understanding dependencies, developing action plans, and conducting regular follow-ups
- Produce clear and actionable reports to aid operational decisions
- Prepare PowerPoint presentation decks for management meetings
Requirements
- At least 6-8 years of experience in vendor management/operational risk management/project delivery/process improvement, preferably within the financial sector
- Minimum Diploma holder
- Able to work independently in a fast-paced environment with a transformational mindset and minimal supervision
- A self-starter with an agile mindset, possessing the ability to promptly follow up on outstanding tasks and maintaining a positive outlook
- Meticulous, detailed, and logical in thought process; able to articulate clearly with good written communication and presentation skills
- Possesses a keen eye for identifying areas of improvement, particularly related to process efficiency and controls
- Proficient in Microsoft Office tools such as Word, PowerPoint, and Excel
- A team player with good interpersonal skills and the ability to collaborate with other teams and multiple cross-functional stakeholders
- Demonstrates professionalism and effective vendor engagement, representing the bank professionally when interacting with external vendors
- Possesses good relationship-building skills essential for vendor management
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
Singapore-DBS Asia Hub
Job
Sourcing
Schedule
Regular
Job Type
Full-time
Job Posting
Oct 25, 2025, 12:00:00 AM
