- Incident Investigation and Analysis
- Ensure incidents are lodged and escalated on a timely basis
- Lead and coordinate in-depth investigation of operational risk incidents across Wealth Management Business in Singapore and Hong Kong
- Conduct structured fact-finding and evidence analysis to determine root causes and contributing factors.
- Assess downstream and upstream impact and to ensure that the actions proposed / taken address the issues taking into consideration immediate, past and future impact. Assess adequacy and effectiveness of proposed remediation actions and preventive measures.
- Perform trend analysis to identify opportunities to reinforce control framework
- Escalation and Governance
- Ensure timely escalation of incidents to Senior Management in line with defined thresholds and governance requirements.
- Prepare clear and concise incident summaries, analyses, and reporting materials for management and governance committee (i.e. ICC, ORCC).
- Stakeholder Coordination
- Act as a key point of coordination between Front Office, Operations, Compliance, Legal, Finance, IT and other relevant stakeholders for incident matters.
- Liaise with Head Office and regional counterparts to ensure consistency of incident handling and alignment with Group expectations.
- Facilitate effective ownership and accountability for incident remediation.
- Reporting and Continuous Improvement
- Produce incident reports (i.e. quarterly reporting), trend analysis for management reporting.
- Contribute to the review and enhancement of incident-related procedures, escalation matrices, and governance frameworks.
- Support internal audits, inspections, and ad-hoc risk reviews related to operational incidents.
- Assist in the various Risk Reporting(s) required in various forums and to Head Office.
Other contributions
- Risk Assessment and Reporting
- Participate in the review and collation exercise of the annual Enterprise Risk Assessments, such as Risk Cartography Self-Assessment and Risk Identification etc.
- Take on ad hoc project assigned by the Head of Conduct and Control - Governance, Advisory and Surveillance.
What is required for you to succeed
- Strong understanding of risk control framework and operational risk management
- Strong stakeholder management and collaboration skills
- Structured, detail-oriented, and methodical approach
- Strong analytical skills with the ability to assess and articulate risk impacts
- Strong written and verbal communication skills, with the ability to prevent investigation findings clearly and concisely to governance forums
Required education/certification/licenses
- At least 5 to 8 years and beyond of relevant experience in Operational Risk, Incident Management, Internal Control, Audit, or related risk functions, preferably within private banking or wealth management.
- Strong experience in operational incident investigation, including fact-finding, timeline reconstruction, root cause analysis, and remediation assessment.
- Sound understanding of Operational Risk Management frameworks, internal controls, and governance within private banking space.
- Strong ability in data analysis as this role requires a candidate to work on various dashboard reporting to Management or relevant investigative work.
