Role Mission
Lead enterprise-wide innovation, integration, and intelligent automation across corporate and enterprise systems to modernise StarHub's technology landscape and accelerate digital transformation.
Accountabilities
- Own the Innovation, Integration & Automation (IIA) strategy and roadmap for enterprise systems.
- Lead integration, orchestration, and middleware optimisation across ERP, CRM, HR, Finance, Risk, Compliance, and Productivity platforms.
- Drive intelligent automation and workflow transformation across enterprise functions.
- Establish and scale the Innovation & Automation Centre of Excellence (CoE).
- Govern standards, architecture alignment, and delivery excellence for all enterprise integration and automation initiatives.
Responsibilities
- Define and execute the innovation, integration, and automation strategy for enterprise systems.
- Identify and evaluate emerging technologies that enhance enterprise agility, efficiency, and operational quality.
- Lead integration and orchestration design across ERP, CRM, HRIS, Finance, Risk, Compliance, and Productivity platforms.
- Oversee middleware optimisation to improve performance, reliability, resilience, and scalability.
- Champion API-led connectivity, event-driven patterns, and interoperability across enterprise applications.
- Drive adoption of intelligent automation platforms to streamline cross-functional workflows.
- Establish automation governance, lifecycle frameworks, development standards, and reusable patterns.
- Measure automation ROI, efficiency gains, risk reduction, and operational impact.
- Lead the Innovation & Automation CoE to uplift capability, standardise practices, and accelerate delivery.
- Drive organisational change, training, and stakeholder alignment to support adoption of new solutions.
- Collaborate with Enterprise Architecture, Finance, HR, Risk, Security, and other enterprise teams to ensure cohesive design and prioritisation.
- Manage partner and vendor ecosystems supporting integration and automation platforms, ensuring quality and optimised utilisation.
Areas of Impact
- Integration architecture and orchestration across all enterprise applications.
- Intelligent automation strategy, delivery efficiency, and measurable ROI for corporate functions.
- Cross-functional alignment across BTS, Enterprise Architecture, and business stakeholders.
- Strengthening of enterprise platforms through modern integration patterns and automation.
- Accelerated digital transformation, improved workflow efficiency, and enhanced employee experience.
