Support the Team as a Subject Matter Expert in the management of CASA related IT Projects
Involve in Project Management which includes resolving User/ System issues, managing vendors, resources and Project Schedules
Facilitate in system function and workflow design
Gather User and Business requirements and perform gap analysis
Establish and introduce new work procedures and/ or workarounds
Provide training to local and overseas users
Provide support in User Acceptance Testing
Conduct study to analyze system effectiveness and cycle time
Liaise with End Users, Vendors and Head Office in migration and other project tasks
Assist in the preparation of System and Operation manuals
Prepare reports to Management and Head Office if required
RequirementsWhat You Should Have
At least 5-7 years of Back-Office in CASA area
Prior experiences in the implementation of Package System (Flexcube) will be advantageous
Experience in handling the full CASA operation process, including account opening and maintenance, transaction processing (deposits, withdrawals, etc.), interest calculation, etc.
At least 3 year of experience in OD management, Time Deposit, Foreign Exchange, Creation of Swift Messages and reconciliation
Experience in collecting business requirements and standardizing workflow across different entities
A meticulous attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation
At least 3 year of hands-on experience in creating both BRD and FRD
Experience in data mapping, data cleansing, providing migration support and data reconciliation
A Bachelor's Degree preferably majoring in Science or IT
Strong analytical, problem- solving and decision making skills
Strong team player with experiences in leading a Team
Sound knowledge in Business Process Management (BPM)
Excellent interpersonal, communication and negotiation skills
Willingness to undertake travel within the APAC region
Knowledge in MS Access/ RPA Programming will be advantageous
Following Academic Experience / Certificates will be advantageous
IIBA
Entry Certificate in Business Analysis (ECBA)
Certification of Capability in Business Analysis (CCBA)
