Job description:
Position Summary
The Assistant Vice President, Business Management & Transformation supports the VP, Business Management & Transformation in driving performance transparency, execution discipline, and operational excellence across the five CS&O operational teams.
The role plays a critical integrator function—linking data, processes, financials, and initiatives—to ensure operational outcomes are measurable, well governed, and aligned with CS&O strategic priorities. The incumbent also provides PMO leadership to strategic and cross-functional initiatives sponsored by the Head of CS&O, enabling consistent execution and realization of intended benefits.
Key Responsibilities
- Performance & Metrics Governance
- Support the consolidation and alignment of performance goals, KPIs, and metrics across all CS&O teams to ensure consistency and comparability.
- Maintain and continuously enhance the CS&O performance dashboard, providing accurate, timely, and insightful reporting.
- Prepare regular performance updates and management insights for senior leadership, highlighting trends, risks, and improvement opportunities.
- Coordinate the performance governance cadence, including data submissions, leadership reviews, action tracking, and follow‑ups.
- Identify and flag early warning indicators, execution risks, or performance deviations, and support remediation planning.
- Transformation & Process Excellence
- Document, map, and analyze end‑to‑end processes across CS&O to identify gaps, duplication, control weaknesses, and inefficiencies.
- Support the design and implementation of harmonized and standardized processes, working closely with functional teams.
- Act as PMO for strategic and transformation initiatives sponsored by the Head of CS&O, including scope definition, planning, milestones, risk management, and benefits tracking.
- Facilitate process reviews, workshops, and stakeholder discussions to drive continuous improvement and embed a culture of operational excellence.
- Financial Management & Cost strategy
- Assist in consolidated OPEX and CAPEX tracking across CS&O, ensuring accuracy, transparency, and alignment with budget assumptions.
- Prepare financial summaries, analysis, and ad‑hoc reports for leadership, highlighting variances, trends, and cost drivers.
- Support cost optimization initiatives, including analysis of efficiency opportunities and productivity levers.
- Contribute to OSDC migration planning, tracking of realized and projected benefits, and post‑implementation reviews
Requirements
- Bachelor's degree in Business Administration, Finance, Operations Management, Business, Analytics, or a related discipline
- 7–10 years of relevant experience in business management, transformation, strategy execution, operations excellence, or PMO roles
- Experience in performance management, KPI frameworks, and management reporting at leadership level
- Strong exposure to process mapping, process improvement, and transformation initiatives
- Experience in financial management, cost analysis, and budget tracking (OPEX/CAPEX)
- Prior experience supporting or leading cross‑functional initiatives and senior stakeholders is an advantage.
- Strong analytical skills with the ability to synthesize complex data into actionable insights.
- Solid PMO and execution discipline, with attention to detail and follow‑through
- Structured thinker with the ability to connect strategy, metrics, processes, and outcomes
- Excellent stakeholder management and communication skills, including senior‑level presentation
- High level of organization, prioritization, and ability to manage multiple initiatives concurrently
- Proficiency in MS Excel, PowerPoint, and performance dashboarding tools; familiarity with process mapping tools is an advantage
