The Process Auditor plays an essential role in ensuring that sales data and processes meet compliance requirements. This includes evaluating sales processes and suggesting improvements, ensuring data accuracy, identifying errors, recommending improvements, reviewing sales records, reconciling data, and investigating discrepancies to ensure accurate reporting and financial records.
Key Responsibilities
- Data Reconciliation: Examine sales data, reports, and records to identify errors and inconsistencies.
- Error Investigation: Investigate and resolve discrepancies, over/short issues, and other audit exceptions.
- Process Evaluation & Compliance: Ensure sales processes and transactions meet legal and regulatory requirements and industry standards. Evaluate sales processes, tools, and team performance to identify areas for improvement.
- Sales Process Optimization: Analyze sales data to identify weaknesses or inefficiencies in the sales process and suggest solutions.
- Data Accuracy: Maintain accurate sales records and databases.
- Reporting: Prepare and present reports summarizing audit findings, recommendations, and corrective actions.
- Customer Satisfaction: Review sales records to evaluate customer satisfaction and identify areas for improvement.
- Collaboration: Collaborate with other departments to address audit findings and implement corrective actions.
Requirement
- Degree in Business/Business Administration, Finance & Accounting.
- Relevant experience in the automotive sales process and an audit background are preferred.
- Strong understanding of the sales cycle, from lead generation to closing, and industry regulations and practices.
- Familiarity with CRM systems, sales analytics platforms, and other relevant technologies will be advantageous.
- Proficiency in audit planning, execution, and reporting
- Risk Assessment - ability to identify and assess potential risks related to sales operations.
- Ability to analyze sales data, identify trends, anomalies, and areas for improvement.
- Good interpersonal and communication skills, and able to work with different levels of stakeholders.
- Attention to detail and critical thinking are required to analyze complex information and make sound judgments.
- Must be able to work in a fast-paced and growing environment.
