base: Singapore or Malaysia (Penang)
Key Responsibilities:
- Collaborate with the Sales team to evaluate project feasibility, conduct product testing, assess solutions, and clarify customer requirements.
- Provide technical support during product testing, including handling customer inquiries and troubleshooting machine vision hardware and software issues.
- Collect and relay product and technical requirements to the R&D team, and follow up on customization projects.
- Manage after-sales RMA cases, including issue resolution and quality feedback analysis.
- Support overseas colleagues and customers through technical enablement, including preparing user guides, FAQs, and operation videos.
- Provide technical support for international exhibitions, including material coordination, system setup, debugging, and on-site assistance.
Qualifications:
- Bachelor's degree or above in Automation, Mechatronics, Optoelectronics, or a related engineering field.
- Minimum 3 years of experience in machine vision, industrial automation, image processing, or related technical consulting roles.
- Solid foundation in optics and electronics proficiency in at least one programming language.
- Strong analytical thinking, organizational, and communication skills, with a collaborative team mindset.
- Excellent presentation and interpersonal communication skills.
- Proficient in English Mandarin is required for effective communication with the China-based team.
- Willingness to travel internationally as required.
EA License: R1987104
