Automated Guided Vehicle (AGV) Field Engineer

XSQUARE is a Singapore based startup founded in 2018 as a subsidiary of the Goldbell Group. XSQUARE is optimizing and reshaping the warehousing scene by developing a suite of proprietary autonomous technologies for automated warehouse systems including AGVs, Command & Control, supply chain optimization. We are developing the best and smartest automation and robotic technologies for our customers.

Responsibilities

• Commissioning of AGV at customer sites which includes on-site user acceptance tests

• Ensure the performance and reliability of xSQUARE's fleet of AGVs, network and customer site infrastructure.

• Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.

• Monitor the health and operations of the xSQUARE's fleet of AGVs and proactively engage to resolve faults before they impact customer operations.

• Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.

• Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations

• Communicate and collaborate with our global engineering teams

• Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.

• Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.

• Contribute to the design and creation of AGV missions using xSQUARE's proprietary mission description language.

• Provide on pre-sales technical assessments

• Infrastructure includes reflective markers and networking equipment.

• Participate in Proof of Concept (demonstrations) with demo AGVs

• Ensure strong relationships with all customer representatives

Requirements

• Bachelor's or Diploma with experience in a technical field (including EE, ME, CS, Robotics)

• 3 years of relevant (customer facing) work experience

• Must be able to focus and drive issues to closure in a fast-paced, agile environment.

• Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.

• Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.

• Ability to troubleshoot and resolve device and system-level problems in Linux.

• Experience with firewalls, VPN and network security technologies

• Working knowledge of SSH, DNS and other network protocols

• Willingness to troubleshoot electro-mechanical components.

• Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.

• Strong team player

• Experience with ROS command line and graphical tools advantageous