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Job Description:
ATR is theworld's number oneaircraftmanufacturer in regional aviationproviding a new generation of turboprops. We are a joint venture betweentwo European aeronautical heavyweights, Airbus and Leonardo.
From the world's largest cities,to our planet's most remote regions, our purpose is to deliver air travelto people,communitiesand businesses in aninnovative,sustainableand modern way.
ATREastern Support(AES)based inSingaporeis the primary hub for supporting the AsianandPacificregions. The dedicated teamcomprisesdepartments such as Support & Services, Quality, HR,Commercialand Finance.
If you strive for excellence, are driven byambition,trustandrespectas we are, then get your career off to aflightingstart with ATR!
Our leadership profile:
People Centric Entrepreneurial Inspiring Exemplary Innovative Humble
At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!
We are looking fora Material Account Manager to come onboard in our Services directorate.
The Materials Manager serves as the strategic liaison between ATR's Global Supply Chain and its regional operators. Following the implementation of the New Back Office (NBO), this role is designed to transition from transactional processing to high-level account management. The primaryobjectiveis to act as the Voice of the Customer within ATR, ensuring operational continuity, material availability, and long-term strategic planning for assigned operators.
ACTIVITIES
Customer Engagement & Strategic Planning
Voice of Customer (VoC):Conduct structured customer reviews and site visits toidentifymaterial pain points, expectations, and operational requirements.
Backlog Management:Maintainreal-time oversight of customer priorities and urgent requirements to ensure supply chain alignment.
Performance Benchmarking:Analyze material support KPIs, present performance data to operators, andestablishcollaborative Action Plans.
Material Forecasting:Collaborate with operators on maintenance forecasting (C-Checks, major components) and line maintenance stock strategies to ensure proactive parts provisioning.
Internal Stakeholder Management & Advocacy
Commercial Support:Provide the Commercial and Sales departments with competitive market intelligence andassistin developing value-based propositionsto customers.
Supply Chain Optimization:Act as a conduit for the Supply Chain team, providing demand visibility andaccurateprioritization to improve inventory lead times.
Internal Communication:Serve as the primary internal focal point to synchronize Technical, Commercial, Supply, and Repair departments for seamless service delivery.
Escalation & Operational Enablement
AOG Resolution:Supporttheresolution of complex Aircraft on Ground (AOG) scenarios where standard inventory is unavailable,reflecting customer operational situation as accurately as possible to ATR AOG Desk.
Level 2 Support:Act as the escalation point for the New Back Office (NBO) to resolvehighly complexor non-standard material queries.
Risk Mitigation:Identifypotential material dissatisfaction or supply risks and communicate them to Customer Support Directors (CSD)to manage customer expectations efficiently.
Minimum Diploma or A Level Degree in Logistics or Aviation preferred.
Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support).
Proficiency inSAP(MM/SD modules) andMicrosoft Office(Advanced Excel).
Professional fluency in written and verbal English.
Stakeholdermanager: Ability to lead without authority and align diverse internal departments (Supply, Repairs, Commercial) to prioritize customer needs.
Conflictresolution:Ability tomaintaina professional demeanor and find mutually beneficial solutions during high-pressure situations like AOG or material shortages.
Interpersonalskills: Ability to translate complex supply chain data into clear, actionable insights for both airline operators and ATR senior management.
The Managerwill contact you
Innovative and digital assessment
To get to know you better: interview with the Manager, HR Recruiter, Managing Director
Highly competitive compensation package
Work-lifebalance(remote working, paid time off…)
Well-being / health(supplementary health & welfare coverage…)
Career pathsenabling employees to develop their skills and build a professional project
Wide choice of development programsforsoft and hard skills
Diversityand inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:
ATR Eastern Support Private LimitedContract Type:
Permanent-----
Experience Level:
ProfessionalJob Family:
Sales, Marketing & Commercial ContractsBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Aviation
Airbus SE multinational aerospace corporation. Airbus designs, manufactures and sells civil and military aerospace products worldwide and manufactures aircraft in Europe and various countries outside Europe. The company has three divisions: Commercial Aircraft (Airbus S.A.S.), Defence and Space, and Helicopters, the third being the largest in its industry in terms of revenues and turbine helicopter deliveries.[8] As of 2019, Airbus is the world's largest airliner manufacturer.
Job ID: 147892267
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