Company Overview
ATR is the world's leading regional aircraft manufacturer, offering innovative turboprop solutions that connect communities globally. ATR Eastern Support in Singapore serves the Asia-Pacific region with dedicated teams in Support, Quality, HR, Commercial, and Finance.
Job Summary
The jobholder reports to the ATR Singapore office Managing Director and the HO APAC Region. They are accountable for Customer Support and Services activities in Singapore and the region, coordinating closely with ATR HQ and reporting functionally to the ATR SVP Customer Support and Services.
Responsibilities
- Represent ATR Customer and Support Services organization across Asia-Pacific to strengthen regional presence and customer engagement
- Develop and execute ATR support business strategies aligned with HQ to achieve short- and long-term financial and operational goals
- Manage financial objectives including revenue, debt levels, service gross margins, and OPEX as defined in budgeting processes
- Lead and inspire the Support & Services team in Singapore by applying ATR leadership model and fostering a high-performance culture
- Collaborate with aircraft sales teams to support and enable regional sales campaigns and after-market product sales growth
- Build and maintain strong relationships with ATR air operators and key stakeholders to enhance customer satisfaction and fleet profitability
- Improve fleet availability and cost efficiency by supporting operators through effective after-sales customer support strategies
- Ensure compliance with internal policies and local/international legal requirements including HR, Ethics & Compliance, and Health and Safety
- Coordinate crisis management processes for customer-related issues by leading internal and external resolution efforts
- Engage regularly with team members to identify challenges and enable performance improvements through coaching and mentoring
- Set clear collective and individual objectives aligned with company vision and monitor team performance against these goals
- Develop local workforce by scouting and managing young professionals and talents to sustain organizational growth
- Communicate company updates and strategic direction consistently to the team to maintain transparency and alignment
- Serve as escalation point for customer issues, providing clear and concise reports to headquarters on customer challenges and needs
- Drive operational excellence to deliver the highest standards of support and services to customers
Preferred competencies and qualifications
- Degree in industrial engineering, preferably aeronautics
- Over 15 years of experience in the aviation industry
- Technical expertise in customer support and services operations, including technical, spare parts, logistics support, and training
- Experience managing multicultural teams of up to 50 full-time employees
- Proven ability to develop strategic and business vision
- Understanding of Asian culture and multicultural work environments
- Knowledge of corporate finance and business administration
- Familiarity with airline operations, industry dynamics, and economics
- Commitment to high standards of ethics and compliance
- Strong leadership, communication, and interpersonal skills
- Ability to perform effectively under high-pressure situations
- Proficiency in English is required Knowledge of French would be beneficial to support our French customers.
