ATR - Head of Region Asia-Pacific & Managing Director ATR Eastern Support (AES)

Job Description:

About Us

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

From the world's largest cities, to our planet's most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR y ou will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for the Head of Region Asia-Pacific & Managing Director ATR Eastern Support (AES) in Singapore to join our company, reporting to the AES Board of Directors and functionally to ATR SVP Commercial.

Summary of the job description:

• The job holder leads the representation of ATR in this region (:40% of our in-service fleet and orders), including commercial and customer support and services duties.
• The job holder will, in particular, lead the ATR Eastern Support (AES) Team (:50 staff) with high integrity and according to the ATR leadership standards and values.
• The job holder shall develop ATR in the region by developing adequate strategy, actively promoting ATR company products and services to prospective customers and stakeholders (federal and state governments, authorities, communities, airlines), and ensure appropriate customer support & services performance and future developments as need be.
• The job holder shall build and maintain great work relationships with regional ATR operators, suppliers and other service providers. Customer support and Customer satisfaction should be unequivocally first on his/her mind.
• The job holder will be responsible for managing the APAC aircraft sales support funnel in and the aircraft transaction origination performance together with the commercial team. He/she will have a regional air mobility strong advocacy role to play in the region.
• The job holder aims to meet and exceed AES financial objectives including, but not limited, to revenues, sustaining costs, contribution margins and customer debt. In addition, he/she must ensure the Company's strict adherence to all taxation and other fiscal regulations at a local, state and federal level.
• In terms of team members, the job holder ensures a culture of mutual respect, excellent collaboration and high performance among all AES team members. He/she shall lead by example and inspire his/her team to develop talents and skills that will enable them to excel in their respective roles. It is the responsibility of the job holder to maintain a safe and healthy work environment for all ATR Eastern Support's team members.
  
  

Your Mission

Essential Duties And Responsibilities (General)

• Formulate clear priorities & strategies for all sales support, customer support and service functions as well as for the associated cross-functional functions (finance, company secretary, etc.).
• Lead and support teams in the delivery of their aircraft sales support and marketing efforts as well as services through integrated customer account management, where appropriate.
• Implement plans to achieve expected results.
• Maintain a working relationship with key internal and external stakeholders, including but not limited to other ATR entities, ATR operators, suppliers and other service providers.
• Provide frequent updates on the financial and operational situation of AES at ATR headquarters, prepare and hold semi-annual meetings with the Board of Directors of AES.
  
  

Essential Duties And Responsibilities (Team)

• Lead by example and inspire the team to excel in customer support and meet the company's financial ambitions.
• Define collective and individual goals in line with the company's overall vision and ambition.
• Frequently monitor team performance in the context of these goals, intentionally communicate business strategic priorities with the team, and ensure alignment, collaboration, and adaptability among all team members to successfully execute these strategies.
• Coach, train, mentor and advise team members and contribute to their professional development.
  
  

Essential Duties And Responsibilities (Customers)

• Ensure a 360 view of customer accounts, including the market, fleet plan, aircraft purchase/lease, aircraft phase-out, required operational support.
• Deliver on customer commitments, always according to the highest standards of customer service.
• Build and maintain reliable relationships with customers, actively listen and help them in their journey to profitability. In doing so, provide support that will enable them to achieve high aircraft reliability, availability and cost-effectiveness. It is an escalation point for customers and manages internal actions as needed.
• Provide a clear view from ATR HQ of customer complaints and perceptions.
  
  

Essential Functions And Responsibilities (Company)

• Ensure teams comply with local, state, and federal regulations for ethics, compliance, and tax & customs requirements.
• Develop executable strategies to increase sales revenue and market penetration, with a focus on optimizing gross margins responsibly, managing the company's cash flow. In doing so, closely monitor the payment behavior of customers in order to keep non-payments to a minimum.
• Effectively control overall overhead costs and operate within OP objectives.
• Represent ATR at regional aviation conferences and other industry-related events.
  
  

About You

Minimum Requirements:

• Degree in Science, Engineering, Aviation Management or Commercial / Business Administration.
• At least fifteen years of aviation/aerospace experience. At least five years of direct or indirect management experience of a team.
• Must be product quality conscious and understand Customers constraints and expectations.
• Relevant experience in a customer facing role and commercial / sales role in commercial aviation and/or regional mobility is a must.
• Good knowledge of aircraft maintenance and overall airline operations.
• General knowledge of the APAC region industry.
  
  

Essential Skills And Abilities

• High customer focus
• Exceptional ability to motivate and inspire team members
• Excellent verbal communication and business writing skills
• Project management skills
• Ability to build and manage strong relationships with Customers, co-workers, suppliers and regulatory authorities
• Ability to manage a diverse, inclusive and multicultural team
• Ability to work under stress conditions
• Ability to coordinate activities on a transversal basis
• Ability to work on-call outside of normal business hours and ability to travel (approximately 40%), including abroad, required
  
  

Language Skills

• Ability to communicate and write reports and other business correspondence in English (Negotiation level)
• Ability to make presentations in front of Customers, co-workers, suppliers and/or regulatory authorities
  
  

Computer Skills

• Independent and able with CRM and Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.
  
  

Work Environment

• The work environment consists of the average office environment, as well as off-site venues for presentations and meetings, and aircraft hangars and ramps, including working outside in weather conditions or wherever Customer aircraft is typically located.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
  
  

Required Competencies:

• Aircraft sales support campaigns management
• Customer Business & Operations
• Customer expectations & needs
• Drive strategic orientation
• Ethics & Compliance Fundamentals
• Export Control Basics
• Interact and Influence
• Order intake
• Plan an Aircraft Entry into Service
• Products & Services characteristic
• Stakeholder Management
• ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!
  
  

This position is offered under local conditions.

Right to live and work in Singapore and no restriction to working or travelling

Our Recruitment Process

• The manager will contact you
• Innovative and digital assessment
• To get to know you better: interview with the manager then with HR Recruiters
  
  

What We Offer

Highly competitive compensation package

Work-life balance

Well-being / health

Career paths enabling employees to develop their skills and build a professional project

Wide choice of development programs for soft and hard skills

Diversityand inclusion: Over 1400 men & women with more than 35 different nationalities work together in our teams !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

A propos d'ATR

ATR est le premier constructeur mondial d'avions rgionaux et propose une nouvelle gnration de turbopropulseurs. Nous sommes une filiale de deux poids lourds de l'aronautique europenne, Airbus et Leonardo.

Des plus grandes villes du monde aux rgions les plus recules de notre plante, notre objectif est d'assurer le transport arien des personnes, des communauts et des entreprises d'une manire innovante, durable et moderne.

Si vous recherchez l'excellence, si vous tes anim par l'ambition, la confiance et le respect, alors faites dcoller votre carrire avec ATR !

Notre Leadership Profile :

Centr(e) sur l'humain, un esprit entrepreneur, inspirant(e), exemplaire, innovant(e), humble

Vous travaillerez avec des collgues passionns pour faire la diffrence dans une entreprise taille humaine avec des avantages attractifs !

Nous recherchons un Head of Region Asia-Pacific & Managing Director ATR Eastern Support (AES) bas(e) Singapour, pour rejoindre notre entreprise. Ce poste est rattach au Conseil d'administration d'AES et, sur le plan fonctionnel, au SVP Commercial d'ATR.

Rsum de la description du poste :

• Le titulaire du poste reprsente ATR dans cette rgion (environ 40 % de notre flotte en service et des commandes), incluant les activits commerciales ainsi que le support et les services aux clients.
• Il/elle dirigera notamment lquipe ATR Eastern Support (AES) (:50 collaborateurs) avec intgrit, conformment aux standards de leadership et aux valeurs d'ATR.
• Il/elle dveloppera la prsence d'ATR dans la rgion en dfinissant une stratgie adapte, en promouvant activement les produits et services d'ATR auprs des clients potentiels et des parties prenantes (gouvernements nationaux et locaux, autorits, communauts, compagnies ariennes), et en garantissant un niveau de performance adquat du support et des services clients, ainsi que leur dveloppement futur si ncessaire.
• Il/elle devra tablir et entretenir d'excellentes relations de travail avec les oprateurs ATR de la rgion, les fournisseurs et les prestataires de services. Le support client et la satisfaction client devront tre des priorits absolues.
• Il/elle sera responsable de la gestion du pipeline rgional de support aux ventes d'avions en APAC ainsi que de la performance des opportunits de transactions, en collaboration avec lquipe commerciale. Il/elle jouera galement un rle cl de promotion de la mobilit arienne dans la rgion.
• Il/elle visera atteindre et dpasser les objectifs financiers d'AES, notamment en matire de chiffre d'affaires, cots rcurrents, marges contributives et encours clients. Il/elle devra galement veiller au strict respect des rglementations fiscales et autres obligations financires aux niveaux local, rgional et national.
• Concernant les quipes, il/elle instaurera une culture de respect mutuel, de collaboration efficace et de haute performance. Il/elle devra montrer l'exemple et inspirer ses quipes dvelopper leurs talents et comptences afin d'exceller dans leurs fonctions. Il/elle est galement responsable du maintien d'un environnement de travail sr et sain pour l'ensemble des collaborateurs d'AES.
  
  

Votre mission

Responsabilits principales (gnrales)

• Dfinir des priorits et stratgies claires pour les activits de support aux ventes, de support client et de services, ainsi que pour les fonctions transverses associes (finance, secrtariat gnral, etc.).
• Diriger et accompagner les quipes dans leurs activits de support aux ventes d'avions, de marketing et de services, notamment via une gestion intgre des comptes clients lorsque pertinent.
• Mettre en uvre les plans permettant d'atteindre les rsultats attendus.
• Maintenir des relations de travail solides avec les principales parties prenantes internes et externes, notamment les autres entits ATR, les oprateurs, les fournisseurs et les prestataires de services.
• Fournir des mises jour rgulires sur la situation financire et oprationnelle d'AES au sige d'ATR, et prparer/animer des runions semestrielles avec le Conseil d'administration d'AES.
  
  

Responsabilits principales (quipe)

• Montrer l'exemple et inspirer les quipes exceller dans le support client et atteindre les ambitions financires de l'entreprise.
• Dfinir des objectifs collectifs et individuels aligns avec la vision et les ambitions globales de l'entreprise.
• Suivre rgulirement la performance des quipes au regard de ces objectifs, communiquer clairement les priorits stratgiques et assurer l'alignement, la collaboration et l'agilit des quipes pour leur mise en uvre.
• Accompagner, former, coacher et conseiller les collaborateurs, et contribuer leur dveloppement professionnel.
  
  

Responsabilits principales (clients)

• Assurer une vision 360 des comptes clients (march, plan de flotte, achats/locations d'avions, retrait de flotte, besoins en support oprationnel).
• Respecter les engagements clients selon les plus hauts standards de qualit de service.
• tablir et maintenir des relations de confiance avec les clients, tre leur coute et les accompagner vers la rentabilit, en leur apportant un support favorisant la fiabilit, la disponibilit et la rentabilit des appareils. Il/elle agit comme point d'escalade et coordonne les actions internes si ncessaire.
• Fournir au sige d'ATR une vision claire des retours et de la perception des clients.
  
  

Responsabilits principales (entreprise)

• Veiller au respect par les quipes des rglementations locales, rgionales et nationales en matire dthique, de conformit, de fiscalit et de douanes.
• Dfinir des stratgies oprationnelles pour accrotre le chiffre d'affaires et la pntration du march, tout en optimisant les marges de manire responsable et en grant la trsorerie de l'entreprise. Suivre troitement les comportements de paiement des clients afin de limiter les impays.
• Matriser efficacement les frais gnraux et oprer dans le respect des objectifs du plan oprationnel (OP).
• Reprsenter ATR lors de confrences aronautiques rgionales et autres vnements du secteur.
  
  

A propos de vous

Exigences minimales :

• Diplme de niveau licence (ou quivalent) en sciences, ingnierie, gestion aronautique ou administration commerciale / des affaires.
• Au moins quinze ans d'exprience dans le secteur de l'aviation/aronautique, dont au moins cinq ans d'exprience en management direct ou indirect dquipe.
• MBA souhait mais non obligatoire.
• Sensibilit forte la qualit des produits et bonne comprhension des contraintes et des attentes des clients.
• Exprience significative dans des fonctions en contact avec les clients ainsi que dans des rles commerciaux dans l'aviation commerciale et/ou la mobilit rgionale.
• Bonne connaissance de la maintenance aronautique et des oprations globales des compagnies ariennes.
• Connaissance gnrale du secteur dans la rgion APAC.
  
  

Comptences et aptitudes essentielles :

• Forte orientation client
• Excellente capacit motiver et inspirer les quipes
• Excellentes comptences en communication orale et rdaction professionnelle
• Comptences en gestion de projet
• Capacit tablir et entretenir des relations solides avec les clients, collgues, fournisseurs et autorits rglementaires
• Capacit grer une quipe diverse, inclusive et multiculturelle
• Capacit travailler sous pression
• Capacit coordonner des activits de manire transverse
• Disponibilit pour des astreintes en dehors des horaires de travail habituels et capacit voyager (environ 40 %), y compris l'international
  
  

Comptences linguistiques :

• Capacit communiquer et rdiger des rapports et documents professionnels en anglais (niveau ngociation)
• Capacit raliser des prsentations devant des clients, collgues, fournisseurs et/ou autorits rglementaires
  
  

Comptences informatiques :

• Autonomie dans l'utilisation des outils CRM et de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
  
  

Environnement de travail :

• Environnement de bureau classique, avec des dplacements sur site pour des prsentations et runions, ainsi que dans des hangars et sur pistes aronautiques, incluant du travail en extrieur et dans diffrentes conditions mtorologiques, ou sur tout site o se trouvent les avions des clients.
• Des amnagements raisonnables peuvent tre mis en place pour permettre aux personnes en situation de handicap d'exercer les fonctions essentielles du poste.
• Ce poste requiert une vigilance particulire vis--vis des risques de conformit et un engagement agir avec intgrit, fondement du succs, de la rputation et de la croissance durable de l'entreprise.
  
  

Comptences requises :

• Gestion de campagnes de support aux ventes d'avions
• Comprhension du business et des oprations des clients
• Comprhension des attentes et des besoins des clients
• Capacit orienter la stratgie
• Fondamentaux en thique et conformit
• Bases du contrle des exportations
• Capacit interagir et influencer
• Gestion des prises de commandes
• Planification de la mise en service d'un avion
• Connaissance des caractristiques des produits et services
• Gestion des parties prenantes
• ... mais surtout, vous tes prt prendre votre envol avec nous pour continuer connecter les communauts et les entreprises et fournir les meilleurs produits ainsi que le meilleur soutien possible nos clients !
  
  

Ce poste est propos avec des conditions locales.

Droit de vivre et de travailler Singapour sans aucune restriction concernant l'emploi ou les dplacements.

Notre processus de recrutement

• Vous serez contact(e) par le manager
• valuation innovante et numrique
• Pour apprendre vous connatre : entretien avec le manager et ensuite avec le recrutement RH
  
  

Ce que nous vous offrons

Une rmunration trs comptitive

Un quilibre entre vie personnelle et vie professionnelle

Bien-tre / sant

Des parcours de carrires permettant aux salaris de dvelopper leurs comptences et de construire un projet professionnel

Large choix de programmes de dveloppement pour les soft skills et hard skills

Diversit : Environ 1400 hommes et femmes de plus de 35 nationalits diffrentes travaillent ensemble au sein de nos quipes !

ATR s'engage assurer la diversit de son personnel et crer un environnement de travail inclusif. Nous accueillons toutes les candidatures sans distinction d'origine sociale et culturelle, dge, de sexe, de handicap, d'orientation sexuelle ou de croyance religieuse.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [Confidential Information] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.