Monthly Salary: Up to S$5k/month (Negotiable)
Working Location: Multiple locations
Working Hours: 48 hours per week, 5-day work week
Responsibilities:
- Provide guidance and day-to-day training to staff within the assigned service area.
- Oversee daily restaurant operations and manage floor control to maintain and improve service quality, cleanliness, and overall guest experience.
- Coordinate activities involving staff, products, and equipment to maximise sales and operational efficiency.
- Lead and supervise the service team by assigning tasks and roles effectively.
- Ensure the restaurant is fully prepared for daily service and conduct briefings on staffing and operational matters.
- Manage customer flow and seating arrangements to ensure a smooth dining experience.
- Monitor service standards to ensure they meet the restaurant's quality, service, cleanliness and brand values.
- Address service lapses promptly and implement improvements where necessary.
- Manage cash floats, audit rolls, and troubleshoot point-of-sale or cash register issues when required.
- Ensure proper documentation and reconciliation of any cash shortages or surpluses.
- Act as the escalation point of the service crew regarding operational or service-related issues.
- Resolve day-to-day operational challenges and support the team to ensure smooth service delivery.
- Handle and resolve complex customer complaints or feedback in a timely and professional manner.
- Enforce restaurant standards related to quality, service, cleanliness, and value.
- Monitor operations to ensure compliance with workplace safety and food safety regulations.
- Implement correct actions to address unsafe or non-compliant practices.
- Conduct induction and onboarding training for new hires.
- Provide training to encourage role rotation and multi-skilling among service staff.
- Ensure all staff adhere to company SOPs (Standard Operating Procedures).
- Promote and maintain a safe and positive workplace environment.
Requirements:
- Prior experience in Fine Dining restaurants is required.
- Proven experience in a supervisory or managerial role within the F&B industry.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced, customer-focused environment.
- Strong understanding of restaurant operations, service standards and food safety practices.
Nextbeat Singapore Pte. Ltd.
EA License Number: 22C1267
EA Personnel No: R22107133
