Asst Branch Manager

Branch Manager

Main Duties & Responsibilities:

. Establish relationships with customers by delivering excellent customer service

. Provide professional skin care advice and consultation for customers, managing customers needs and ensure customer satisfaction

. Lead and guide therapists on the service and treatments to customers

. Oversee and in charge of the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

. In charge and run the outlet efficiently and effectively

. Handle customers complaints and feedback

. Motivate/building teamwork among colleagues & maintain good communication and good working environment

. Achieve personal sales target and assist in achieving monthly sales target set out for the branch

. To assist in making cold-calls to customers

. Ensure all treatment rooms & consultation rooms are in good & conductive condition . Ad-hoc responsibilities assigned by management