Global banking - Corporate Actions AVP - permanent - Singapore banking operations
Your new company
A world-leading company in the global banking sector, technologically advanced, forward-thinking, and constantly expanding.
Your new role
As part of the Asset Services team, you will be the subject-matter expert for the team and to handle the various aspects of corporate actions. You will focus on process improvements while delivering good service and reducing operational risk.
- Check the information gathered by junior colleagues (i.e. from Depository, Issuer, Delivery/Paying Agent)
- Authorise, validate, repair and execute inbound - outbound instructions (from customers to depositories/agent)
- Check and authorise redemption proceeds and adhere to deadlines
- Contact depository, issuer, delivery/paying agents for reconciliation purposes or event clarifications
- Support complex customer queries, handle escalations and lead investigations
- Reconcile cash and/or securities discrepancies in a timely manner
- Participate and support testing projects in new implementation when necessary
- Periodic review and provide feedback on functional specifications
- Support Line Manager in KPI Reporting and participate actively in Audit activities and owning audit findings till resolutions and closure
- Ensuring all queries, emails and questions are addressed and replied to on a timely basis
- Support and providing sound and comprehensive problem solutions to daily operational activities and client queries
- Owning all operational processing issues and engagements with issuers, paying agents and depositories, including internal stakeholders
- Engaging team members positively, deploying good interpersonal skills and managing the team members for staff development and advancement
- Owning and solving staff issues
- Demonstrate a positive attitude and mindset, good clear communication and stay away from unproductive activities and negative engagements
- Display positive positioning with confidence and speak with clarity and articulate
- Stay abreast and up-to-date with market changes and development
- Providing training and guidance to the team
- Support your line manager in managing, engaging the team and solving the daily business activities and processing
What you'll need to succeed
- High degree of initiative to propose improvements and implement improved processes after discussion
- Detail-oriented with a strong penchant for accuracy and an eye for details
- Strategic and holistic process thinker
- Ability to work independently when assigned to projects/specialised tasks
- Superior analytical, numerical and communication skills, both verbal and written
- Competency in handling MS Office applications, Access and/or Excel. VBA knowledge has an added advantage
- Matured, with good communication and interpersonal skills
- Market and client oriented with a desire to serve clients and understanding the market nuisances and limitations
- Good influence and negotiation skills with good people management and interpersonal disposition
- Good risk management and awareness with the ability to work on mitigating and limiting the risks
- A strong personality, with a professional disposition, confidence, decisiveness and resilience with a professional demeanour
- Good accountability and responsibility, committed with a focus on accuracy and self-and team development
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
