Associate SOC Analyst (Endpoint Protection)

Responsibilities

Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations

Ensure all incident escalation are properly tracked, escalated and with proper closure

Implement configuration changes and process requests from clients

Manage and maintain the security policies for the service

Manage device tuning and patching

Assist in troubleshooting if required

Monitor the infrastructure's health and service's availability

Resolve the incident tickets within the Service Level Agreement (SLA)

Work closely with the team lead/manager to ensure tasks are executed

Maintain existing operational documentation to ensure that any newest changes are captured

Qualifications

Diploma/Degree in Information Technology or related discipline

Basic knowledge in Information Technology (e.g., Operating Systems, Network)

Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred

Ability to communicate effectively in writing or verbally

Meticulous self-starter with a positive attitude

Entry level candidates with passion for cyber security are welcome

Other Working Conditions

On Job Training (OJT) will be provided

Able to perform 12-hour shift duties

Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am