As an Associate NOC Support Engineer, you will support the engineering and operations teams in monitoring, maintaining, and optimizing the performance of ExpressVPN's global network. This role is ideal for early-career professionals passionate about networking technologies, cloud infrastructure, and cybersecurity principles. You will gain hands-on experience with real-world systems and tools that power an international VPN service.
Key Responsibilities
- Assist in monitoring network health, performance, and availability across ExpressVPN's global infrastructure.
- Respond to alerts and assist in identifying, troubleshooting, and resolving network incidents.
- Collaborate with senior engineers to document standard operating procedures (SOPs) and incident playbooks.
- Participate in on-call rotations and contribute to after-hours incident response as needed.
Qualifications
Education & Experience
- Diploma or Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related field.
Technical Skills
- Good understanding of networking concepts.
- Familiarity with network monitoring tools (e.g., Nagios, Zabbix, Grafana) or willingness to learn.
- Comfortable working with Linux/Unix systems.
- Exposure to cloud environments (AWS or GCP) is desirable.
Soft Skills
- Strong analytical and problem-solving mindset.
- Excellent verbal and written communication skills.
- Ability to work well in a team and manage multiple tasks simultaneously.
- Eagerness to learn in a fast-paced, dynamic environment.
What You'll Gain
- Hands-on experience with global network operations for a high-performance distributed service.
- Mentorship from experienced network and systems engineers.
- Exposure to industry-leading tools and technologies in network monitoring and cloud infrastructure.
- Career growth opportunities within ExpressVPN's technical organization.
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