Associate Manager, Client Onboarding

The Institutional Onboarding team is made up of high functioning, solutions oriented, compliance support professionals at different levels who work independently and together to mitigate risk for Coinbase and our clients. The team builds relationships with Sales, Account Managers, Compliance, Engineering, etc. to rapidly drive the Onboarding process forward.

The Associate Manager role is integral to the continuous review of Coinbase Institutional clients. As the Associate Manager, you will be responsible for managing and overseeing a team of analysts that complete KYC Refresh, Periodic and Trigger Reviews across the suite of products for our Institutional client base. This individual will also interact with coverage teams and serve as the main point of escalation, ensuring timely resolution of any issues related to KYC Refresh, PR, or TR. Associate Managers of the Institutional Onboarding team are up to date on and considered SMEs in industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and provide guidance and feedback to analysts, working collaboratively to meet SLA's.

What you'll be doing (ie. job duties):

• Develop and lead a team of high performing analysts.

• Responsible for the overall performance of the team.

• Responsible for meeting operational and business goals for the team.

• Ensure the team reaches Service Level Agreements (SLA's) (including resolution, quality and productivity).

• Provide subject matter expertise on all things AML/KYC, along with coaching and guidance to analysts.

• Assist with preparing reporting for various governance forums across the organization.

• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.

• Work cross functionally across account management, sales, product and engineering teams to solve complex problems in the KYC Refresh, Periodic and Trigger review space.

What we look for in you (ie. job requirements):

• B.A./B.S. degree or equivalent.

• Fluent in English.

• 2-3+ years leading a team either in institutional client onboarding or compliance operations.

• Experience in KYC / AML / EDD background within the financial services industry, with a focus on institutional client onboarding.

• Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)

• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization

• Work within defined shift hours and participate in a weekend or on-call rotation (depending on business need)

• Fantastic communication and interpersonal skills, with the ability to collaborate across departments and interact with institutional clients, cross functional partners, and regulators professionally.

Nice to haves:

• CAMS certified

• Proficient in Google Suite, Salesforce, Slack and Jira